Managed Service Plans

Why Managed Services?

Network problems don’t wait for convenient times. Managed service plans keep your network healthy through regular monitoring, proactive firmware updates, and rapid response — so you never have to wonder if your network is working.

All managed clients receive waived trip and service fees, creating long-term savings that quickly offset the monthly cost.

Plans

Basic Care — $49/month

• Remote monitoring and automated alerts
• Quarterly network health check
• Waived trip and service fees

Pro Care — $99/month

Everything in Basic Care, plus:

• Firmware updates managed and applied
• Minor configuration changes included
• Email support

Business SLA — $149–$199/month

Everything in Pro Care, plus:

• Priority response — under 4 hours
• Monthly performance and health reporting
• On-site support included

Service Delivery Standards

Every managed client engagement follows the same professional standards:

• Standardized installation checklist — Consistent quality on every job
• Photographed and documented — Cable labels, network diagrams, and config records archived
• Documentation package delivered — You receive a complete record of your network on completion
• 7-day follow-up — We check in after every installation to confirm satisfaction

Warranty

Workmanship Warranty

All installations include a 12-month workmanship warranty covering installation-related issues such as cable terminations, mounting, and configuration errors. This warranty does not cover hardware failure, physical damage, or changes made by third parties.

Hardware Warranty

All hardware is covered by the manufacturer’s warranty. Wired Wireless will facilitate warranty claims at no charge for clients with an active managed services plan. Non-subscribed clients may be charged the standard $99 service fee for warranty assistance.